Terms of Service Agreement
You (the “User”), by using, accessing, or attempting to interact with, HardyPress, or other HardyPress software, services, websites, or any of their licensees services or software (collectively “Services”), agree to be bound and abide by the terms and conditions of this Agreement with HardyPress.
- You agree that the Services, which includes all software and documentation, both electronic or printed media, contain copyrighted material, trade secrets, patent pending material, and other proprietary intellectual property. The Services are the proprietary property of HardyPress. They are protected by copyright, trade secret, and patent laws, and other proprietary rights and laws, and they may only be used or accessed as specifically provided for in this Agreement.
- You agree that you will only use the Services if you are a person over 13 years of age.
- You agree that you will not store, copy, modify, rent, lease, loan, sell, distribute, transfer, transmit, display, reverse engineer, reverse assemble, or otherwise attempt to discover any programming code used in or with the Services. You may not sell, assign, sublicense, grant a security interest in or otherwise attempt to transfer any right in the Services (which includes its software and documentation), create derivative works based on or in any manner commercially exploit the Services, in whole or in part. (For open-source see below).
- You agree that violations by you, any other person or entity, of these copyrights, trade secrets, patents, other intellectual property protections, or the terms of this Agreement will be prosecuted to the fullest extent of the law in the federal and state courts located in Florence / Italy.
- The Services are offered on an “as is” basis and used by the User solely at his or her own risk. All user-specific information provided by user in connection with Services shall be used to provide services and features to the user and to maintain the associated websites.
- HardyPress does not allow any of the following content, or links to such content, to be published on the Service on:
- Content of an illegal nature (including stolen copyrighted material).
- Pirated software sites, including cracking programs or cracking program archives.
- Content with the sole purpose of causing harm or inciting hate, or content that could be reasonably considered as slanderous or libelous.
- Users posting any of the above content on their sites will be notified using User’s current email address on file. Normally a grace period of 48 hours to make corrective actions will be given, but User risks immediate account suspension, if HardyPress deems this necessary. A violation of this policy or this Agreement, can lead to cancellation of service with no refund.
- In addition, HardyPress does not allow any of the following:
- Users may not use the Service as a remote storage server only.
- Except where intended and explicitly allowed as via the API (starting from VPS plan), and services such as contact forms integrations and search engines, users may not access the Service through automated methods. Use of robots or other computer code which calls the Service, except where explicitly allowed, is absolutely forbidden.
- Users must exercise caution when hosting large downloads (>10MB). HardyPress reserves the right to refuse to host any large downloadable files. Users may not send unsolicited messages (also known as junk mail or SPAM) to promote any website published on the Service.
- Users deemed to be using HardyPress solely as a remote storage server will have their account immediately terminated and will have all files associated with their account permanently removed.
- The final choice of whether an account is in violation of any of these policies is at the sole discretion of HardyPress.
- Violation of any of these policies may result in tracking information being stored to identify the offending user, and permanent restriction from holding an account on the Service.
HardyPress’s trial period are made available by HardyPress as a favor to the community to test the Service. While we always make any effort to communicate clearly and well in advance if we decide a site is not a good fit for our trial period, we reserve the full right to disable or remove any site on HardyPress’s trial period without notice at our sole discretion.
Quota & Limits
HardyPress has certain soft and hard limits in using its service. Hard limits are automatically enforced by the Service. Soft limits are consumable resources that the User agrees not to exceed. The limits are as follows unless otherwise contractually agreed upon.
For "Personal website" plan:
- Storage: 500MB - Hard
- Network bandwidth: 50GB/month - Soft
- CF7 emails: 100/month - Soft
- Total hours WordPress container is switched on: 30/month - Soft
For "Professional website" plan:
- Storage: 3GB - Hard
- Network bandwidth: 500GB/month - Soft
- CF7 emails: 1000/month - Soft
- Cumulative hours WordPress containers are switched on: 180/month - Soft
For "VPS" plan:
- Storage: 30GB - Hard
- Network bandwidth: 2TB/month - Soft
- CF7 emails: 5000/month - Soft
- Cumulative hours WordPress containers are switched on: 1800/month - Soft
Custom contracts may have exceptions to this rule, but all accounts without custom contracts, Paid or Free, are subject to it.
User agrees to either a one (1) month or twelve (12) month contract agreement with HardyPress.
- User can opt to upgrade or downgrade their service agreement to any other contract agreement that HardyPress is currently offering for sale at any time during User’s contract term.
- At the end of the contract term, the contract will automatically renew indefinitely until explicitly cancelled by the User. Cancellation must be issued via HardyPress’s support addresses. Any cancellation must be done at least one (5) day prior to the end of the contract term to allow for adequate processing time.
Chargeback / Refund Policy
HardyPress will not, under any circumstances, issue cash refunds for early contract cancellation.
- If you have a question about charges made to your account, please contact us immediately. If the charges were made in error, we will immediately credit your account or credit card account for the appropriate amount.
- HardyPress has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment that is found to be valid will be permanently blacklisted and barred from use of the Service. Any past due fees and costs will be sent to collections. If our collection efforts fail, unpaid debts will be reported to all available credit reporting agencies.
- If a account is suspended for violation of Terms, HardyPress is not obligated to provide a refund, and will do so solely at its discretion.
Temporary Use License Granted
- Only for the duration of being logged into the User’s valid HardyPress account, the User is hereby granted a non-exclusive, non-transferable temporary license, subject to the terms and qualifications of this Agreement, to use the Services only on the single computer that temporarily accesses the Services directly from the HardyPress website.
- A valid HardyPress account may only be created and maintained by a User who fully provides valid personal information about the User in the signup process. To maintain a valid account, the User must regularly update such information to assure its accuracy, and the User must always comply with the terms of this Agreement.
- The User is not granted a license or any other right to store any of the Services (including any portion of the software or documentation) on any computer or other device, or copy or otherwise use such information to create derivative works. (For opensource services see below)
Material and Products
- HardyPress, and its Partners provide Services on an “as is” basis. HardyPress, shall make no effort to validate any information provided by the User for use with Services for content, correctness or usability.
- Use of HardyPress services requires a certain level of knowledge in the use the Internet and World Wide Web. The User is required to have the necessary knowledge to use the Internet and the World Wide Web.
- It is not the responsibility of HardyPress to provide free support for the User in the use and operation of HardyPress.
- Only services and features clearly indicated as “free” or “no charge” are free or without charge. All other applications, features, functionality and support provided by HardyPress, and its partners are provided for a fee and the User is liable for such fees.
- The User may not decompile, disassemble, reverse engineer, copy, create a derivative work, or display the Software code in human readable form, or otherwise use the Services (which includes its software and documentation) except as explicitly provided for in this agreement.
HardyPress Etiquette and Privacy
- Electronic forums such as mail distribution lists and news groups all have expectations regarding subject area and appropriate etiquette for posting. Users of these forums should be considerate of the expectations and sensitivities of others on the network when posting material for electronic distribution.
- The network resources of the HardyPress may not be used to impersonate another person or misrepresent authorization to act on behalf of others or HardyPress
- All messages transmitted via HardyPress should correctly identify the sender; Users may not alter the attribution of origin in electronic mail messages or posting.
- All users shall not attempt to undermine the security or integrity of computing systems or networks of HardyPress, its Partners, or those accessed through or with their product, and must not attempt to gain unauthorized access.
- HardyPress reserves the right to terminate any account that does not include a valid email address on file. This email address must be stored in the profile for the administrative account within User’s website on the HardyPress system.
Age and Nature of the User
- The User certifies that he or she is a person at least 13 years of age.
- The Service may only be used or accessed through an electronic device under the manual control of User at all times.
- HardyPress shall not be liable for any taxes or other fees to be paid in accordance with or related to purchases made from or by the User or through the HardyPress services.
- The User takes full responsibility for all taxes and fees of any nature associated with Services used or products purchased.
- Services provided to or used by the User may only be for lawful purposes.
- Transmission, storage, copying, or modifying any material or other actions by User in violation of any Federal, State or Local regulation is prohibited.
- This includes material legally judged to be threatening or obscene, profane, or material protected by trade secrets.
- This also includes, but is not limited to, material protected by copyright, trade secret, or any other statute, threatening material, or obscene material.
- Users are prohibited from using HardyPress for the propagation, distribution, housing, processing, storing, or otherwise handling any material in any way which HardyPress deems, in its sole discretion, to be objectionable. This also includes links or any connection to such materials. The designation of any materials as such described above is left entirely to the discretion of the HardyPress management.
- The subscriber agrees to indemnify and hold harmless and defend HardyPress from any claims resulting from the User’s use or User’s allowed use by others of the Services which damages either HardyPress its officers, its employees, its directors, its partners, or another party or parties.
- User shall defend, indemnify, save and hold HardyPress (including, its agents, its clients, its servants, officers, directors and employees) harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorneys’ fees, (“Liabilities”) asserted against them, that may arise or result from any service provided or performed or agreed to be performed or any product used or sold by or to User, its agents, employees or assigns.
- User shall defend, indemnify and hold harmless HardyPress (including, its agents, its clients, its servants, officers, directors and employees) against any and all Liabilities caused directly or indirectly the User or any person who User allows to access the Services.
- Under no circumstances, including negligence, shall HardyPress (including, its agents, its clients, its servants, officers, directors and employees) or any one else involved in creating, producing or distributing HardyPress services be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use the HardyPress service; or that results from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission or any failure of performance, whether or not limited to acts of God, communication failure, theft, destruction or unauthorized access to HardyPress records, programs or services. This paragraph shall apply to all content and functionality of HardyPress Service.
- Notwithstanding the above, User’s exclusive remedies for all damages, losses and causes of actions whether in contract, tort including negligence or otherwise, shall not exceed the aggregate euro amount which User paid directly to HardyPress during the current month.
- Such limitations shall apply to HardyPress’s total liability, including without limitation any liability for damages caused or allegedly caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation of transmission, communications failure, theft of destruction of or unauthorized access to, alteration of, or use of records, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action.
Trademarks and Copyrights
- User warrants that it has the right to use the any trademarks, processes, or other materials it uses with the Services, if any.
- User warrants that its content does not infringe any third party copyrights or patents.
Service Reliability and Warranties
- HardyPress makes no warranties or representations of any kind, whether expressed or implied for the Services.
- User’s use of HardyPress services are at User’s sole risk. Neither HardyPress its employees, directors, affiliates, agents, third party information providers, merchants licensers or the like, warrant that HardyPress service will not be interrupted or error free; nor do they make any warranty as to the results that may be obtained from the use of the Services or as to the accuracy, reliability or content of any information service or merchandise contained in or provided through the HardyPress Service, unless otherwise expressly stated in this Agreement or a seperate Service Level Agreement (SLA).
- HardyPress also disclaims any warranty of merchantability or fitness for any particular purpose and will not be responsible for any damages that may be suffered by the User, or viewers and users of User’s materials, including loss of data resulting from delays, non-deliveries or service interruptions by any cause or errors or omissions of the Client. Use of any information obtained by way of HardyPress is at the User’s own risk, and HardyPress specifically denies any responsibility for the accuracy or quality of information obtained through its services.
- Under no circumstances will HardyPress bear any responsibility for any damages arising as a consequence of any unavailability of services, unless a SLA contract exists between User and HardyPress.
Contract Revisions and Applicable Legal Jurisdiction
Revisions to this Agreement will be applicable to previous version of this Agreement. Revisions will be considered agreed to by the User continuing to use of or access the Services in any way.
HardyPress reserves all rights for changes and/or modifications to the Services and rates and will communicate these changes to the subscriber within 30 days of their effect.
This Agreement constitutes the entire understanding of the parties, and is agreed to being entered into in Italy
This Agreement shall be governed and construed in accordance with the laws of Italy and no party shall object to removal or prosecution of any litigation to a federal or state court in Italy
- This Service may be terminated by either party, without cause, by giving the other party 10 days written notice.
- Notwithstanding the above, HardyPress may terminate Services at any time, without penalty and without notice, if the User fails to comply with any of the terms of this Agreement or the intellectual property protections applicable to these Services. HardyPress may also seek legal prosecution of any violations of law or this Agreement and the User agrees to personal jurisdiction by the Courts in Italy
- Upon notice of termination of Services by HardyPress to User via contact e-mail to User’s Services account and contact e-mail account provided in User’s personal information, or voluntary termination of service by User, HardyPress has the right to delete all data, files, or other information that is stored in the User’s account for any reason.